Customised for Singapore’s F&B industry, these workshops are conducted by the prestigious Disney Institute.

Adapt and apply Disney’s best practices to your service and leadership!

 

Two workshops to choose from:

1. Quality Service

Excellent customer service is achievable for every organisation! When an organisational framework properly unites its people, place and processes by putting the customer at its core, exceptional service becomes possible across customer touchpoints.

2. Leadership Excellence in Employee Engagement

Create a work culture where desired behaviours are consistently demonstrated. Hire, train and empower a workforce that consistently demonstrates desired customer-focused behaviours through extraordinary attention to details in employee selecton, training, communication and care.

 

Workshops Details

Dates: 24 & 25 July 2017 (Quality Service)
27 & 28 July 2017 (Leadership)

Time: 9am to 6pm

Venue: Lifelong Learning Institute
11 Eunos Road 8, EH2.1
Singapore 408601

Enquiries

Jasmine Chen (jasmine.chen@ras.org.sg) at 6479 7723.