Excellent Service Award (EXSA)
To be the APEX body representing the Food and Beverage Industry, providing members with trusted resources for continued business growth.
Restaurant Association of Singapore
Introduction
Launched in 1994,the Excellent Service Award (EXSA) is a national award that recognises individuals who delivered quality service. It seeks to develop service models for staff to emulate and to create service champions. Organisations participating in EXSA are committed to achieve service excellence.
Award Objectives
- Inspire service staff to scale new heights
- Identify service role models
- Encourage service champions
- Recognise the efforts of service staff
Award Categories
- Silver Award
- Gold Award
- Star Award
Award Criteria
| Tier | Silver | Gold | Star |
|---|---|---|---|
| Customer Compliments (Internal or External) | Received at least 2 compliments during the qualifying period | Received at least 3 compliments during the qualifying period | Received at least 5 compliments during the qualifying period |
| Recognition (Internal or External) | - | Received at least 1 service-related award during the qualifying period | Received at least 2 service-related awards in the last 3 years |
| Contribution to Service Improvement | - | - | Made suggestions that contribute to improvements in the service during the qualifying period |
Eligibility Criteria
Organisations can nominate individuals for any of the award levels as long as they are eligible and meet the respective criteria. To apply for any category of award, individuals must have:
- At least 1 year of service with the nominating organisation
- Attended at least 1 Service Skill Upgrading programme in the last year. The Service Skill Upgrading programme can include any structured programme related to service delivery and service excellence.
The validity of all the award categories is for one year. Individuals who received the awards may be nominated for the same or different award category in the following year. For example, an individual who has attained a Gold award in the current year may be nominated for the Star award in the following year.
Development
EXSA is a development programme. Silver, Gold and Star award nominees who meet the criteria and are shortlisted for the awards must attend a 4-hour Development workshop to reinforce and sustain a consistent level of service after receiving the awards. A 100% attendance is required by the nominees to qualify for the awards.
EXSA 2023 Workshop fee is S$80.00 per nominee for RAS members and S$100.00 per nominee for non-RAS members, subject to 9% GST.
Excellent Service Award (EXSA) 2023 Ceremony
The Restaurant Association of Singapore (RAS) recently held the Excellent Service Award (EXSA) 2023 ceremony on 27 November 2023. This event recognised and celebrated the outstanding service staff in Singapore's vibrant F&B industry. Ms Sim Ann, Senior Minister of State, Ministry of Foreign Affairs & Ministry of National Development, graced the occasion as the Guest of Honour.
The ceremony showcased the immense talent and dedication prevalent in the sector, with a remarkable total of 2,456 nominations received for the award this year. Out of the six exceptional finalists, two were awarded the highest honour of EXSA Superstar 2023, representing the pinnacle of service excellence in the industry. The Superstar accolade was accorded to Mr Kamble Meet Shrirang from Commonwealth Concepts Pte Ltd and Ms Dela Cruz Josephine Zuniga from McDonald's Singapore.
During the Award presentation ceremony, the other four finalists were also present, each representing diverse backgrounds and sharing stories of dedication and passion. They included Mr Shameek Ram Peiarelal from Starbucks Coffee Singapore Pte Ltd, Ms Wan Chiou Peng from Polar Puffs & Cakes Pte Ltd, Ms Lam Lai Chee from Dian Xiao Er Group Pte Ltd, and Ms Leng Ah Eng from Pu Tien Restaurant Pte Ltd.
The Excellent Service Award serves as a platform to acknowledge and celebrate the tireless efforts of the passionate service crew who take pride in ensuring customers have the best possible dining experience.
Click here to access RAS Vice President Keith Chua's speech delivered during EXSA 2023 recognition ceremony.
Special recognition to Superstar Winner and Finalists with the most outstanding service for this year
Kamble Meet Shrirang - Winner
Commonwealth Concepts Pte Ltd
Dela Cruz Josephine Zuniga - Winner
McDonald's Singapore
Shameek Ram Peiarelal - Finalist
Starbucks Coffee Singapore Pte Ltd
Wan Chiou Peng - Finalist
Polar Puffs & Cakes Pte Ltd
Lam Lai Chee – Finalist
Dian Xiao Er Group Pte Ltd
Leng Ah Eng - Finalist
Pu Tien Restaurant Pte Ltd
Congratulations to Kamble Meet Shrirang from Commonwealth Concepts Pte Ltd and Dela Cruz Josephine Zuniga from McDonald's Singapore as the superstar winners.
Once again, RAS would like to congratulate all EXSA 2023 awardees and hope to see everyone at EXSA 2024.
EXSA 2024 Nominations
Nominations for EXSA 2024 will open in April 2024, Please stay tune for updates and keep a lookout on our social media for information regarding EXSA 2024.
Contact us to find out how you can be a part of EXSA 2024!
Superstar Nomination
Do you have a Superstar?
Superstar Award set to recognise the best recipient of the Star Awardees.
This a highly coveted recognition given by the EXSA community to the F&B industry, it also sets the benchmark for all to follow.
Superstar Award is open for nomination to all Star Award recipients.
Questions?
You can contact us at: waiyee.kong@ras.org.sg