RAS Website

1) PDPA-lite checklist (for F&B)

Area	Standard	Done	Notes
Consent	Clear opt-in wording (no hidden consent)
Purpose	Only collect what you need (e.g., birthday month, not NRIC)
Storage	Access limited + password-protected
Retention	Delete inactive data after defined period

Review type	Response rule	Escalate to	Time-to-respond
1–2★ with service issue	Acknowledge + apologise + invite offline resolution	Manager	Same day
Food safety allegation	Do not argue; request details; activate incident steps	Owner immediately	Within 2 hours
Viral/social media post	Use holding statement; collect facts first	Owner + comms lead	Within 1 hour

Scenario	Public holding statement (copy/edit)
Food safety concern	We take food safety seriously and are looking into this immediately. Please DM us your contact details and order information so we can investigate and follow up directly.
Service issue	Thank you for sharing this. We’re sorry your experience fell short. Please DM us your visit details so we can make it right and prevent it from happening again.