Staff Retention — 30/60/90 Onboarding + Stay Interviews

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How to use

  1. Assign a buddy for every new hire.
  2. Run the 30/60/90 plan and sign off skills.
  3. Do stay interviews at Week 4 and Week 8.
  4. If standards still fail, escalate using your performance pathway.

What you’ll need

item Owner Ready
Role checklist (FOH/BOH)
Buddy assigned
Weekly 10-min check-in slots

30/60/90 onboarding plan (premium)

Phase Goal What to do Owner Done
Days 1–7 Foundation Standards tour + hygiene basics; shadowing; one key habit: punctuality + station reset
Days 8–30 Supervised independence Role checklist sign-offs; daily feedback (1 keep, 1 improve); stay interview (end week 4)
Days 31–60 Consistency Speed + accuracy targets; cross-training (one station); stay interview (week 8)
Days 61–90 Growth / decision Strengths + growth path; decide: confirm role, promote, or exit

Stay interview worksheet (premium)

Question Notes (write what they said) Action you commit to Due date
What makes a good day here?
What is frustrating you most right now?
What would make you consider leaving?
What should we keep doing?
What support do you need from the manager?

Rule: Close the loop within 7 days. A stay interview without follow-through increases churn.