Aggregator Negotiation — Commission + Promo Controls

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How to use (30 minutes prep, then 1 meeting)

  1. Fill the prep snapshot.
  2. Choose your target outcome (commission, promo rules, refund process).
  3. Send the email and book a review call.
  4. Track agreed terms and verify the next 30 days.

Prep snapshot (fill-in)

Metric (last 30 days) GrabFood foodpanda Deliveroo Direct
Gross sales (S$)
Commission %
Merchant-funded promos (S$)
Refunds / missing items (S$)
Estimated true margin %

Negotiation asks (choose 1–3)

Ask What you want Reason Fallback Status
Commission Unit economics unsustainable Asked / Agreed / Rejected
Promo controls Merchant-funded promos killing margin Asked / Agreed / Rejected
Refund evidence process Reduce leakage + dispute fairly Asked / Agreed / Rejected

Email script (premium tone)