Aggregator Negotiation | RAS Pantry

How to use (30 minutes prep, then 1 meeting)

Fill the prep snapshot.
Choose your target outcome (commission, promo rules, refund process).
Send the email and book a review call.
Track agreed terms and verify the next 30 days.

Prep snapshot (fill-in)

Metric (last 30 days)	GrabFood	foodpanda	Direct
Gross sales (S$)
Commission %
Merchant-funded promos (S$)
Refunds / missing items (S$)
Estimated true margin %

Negotiation asks (choose 1–3)

Ask	What you want	Reason	Fallback	Status
Commission		Unit economics unsustainable		Asked / Agreed / Rejected
Promo controls		Merchant-funded promos killing margin		Asked / Agreed / Rejected
Refund evidence process		Reduce leakage + dispute fairly		Asked / Agreed / Rejected

Email script (premium tone)

Copy/paste

Subject: Review of commission + promo rules (next 90 days)

Hi [Name],

We’re seeing strong demand on the platform, but our unit economics are becoming unsustainable after commissions, merchant-funded promos, and refunds.

We’d like to schedule a short review to align on:

1) Commission rate

2) Promo participation rules (what we can opt in/out)

3) Refund/missing-item process and evidence requirements

Can we schedule a call this week and agree updated terms for the next [90 days]?

Thanks,

[Name]

[Outlet / brand]

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